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PT. JAYA EKSPRESS TRANSINDO

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Hello, we are J-Express! We are one of the biggest e-commerce delivery solution company in Indonesia. Now we are present in over 100 droppoints around Indonesia. With a workface exceeding more than 800 Employees, we provide solutions for almost an infinite number of express courier needs. Align with our vision: "To be the best and the biggest e-commerce delivery partner in Indonesia", we want to be No. 1 delivery solution for e-commerce business in Indonesia....

Customer Service Dept. Head

PT. JAYA EKSPRESS TRANSINDO  • Ditutup tanggal 31 December 2018  •  Dilihat 235 pemirsa

Simpan
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    Staff

    Level Jabatan

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    Purna Waktu / Fulltime

    Jam Kerja Ditentukan

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    Gaji / Salary

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    Penempatan


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    Sarjana (S1)

    Pendidikan

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    Ilmu Komunikasi

    Bidang / Jurusan

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    Customer Service

    Bidang yang dicari

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    Jumlah Pelamar Saat Ini


Kualifikasi

Lowongan Expired Ilmu Komunikasi
  • Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Mass Communications or equivalent.
  • At least 3 Year(s) of working experience in the related field is required for this position.
  • Required Skill(s): Leadership, Communication, Skillful, Strategic, Ms Excel
  • Preferably Senior Manager specialized in Customer Service or equivalent.
Diutamakan sudah mempunyai pengalaman
Diutamakan bisa berbahasa inggris
Diutamakan bisa menggunakan komputer

Job Desc

  • Monitor and control Customer Service Team perfomance to ensure service of KPI achievement
  • Review and analyze Customer Service Team Perfomance with clear action improvement
  • Monitor and procedures to ensure compliance to SLAs
  • Develop, implement and improve call center process and design
  • Proactive and reactive action day to day call center escalation
  • 3 years and above experience in Contact Center management, E-Commerce back ground would be an advantage
  • Customer service oriented, service excellence and computer skill.
  • Strong written and verbal communication skills.
  • Superior professionalism and judgement.
  • Strong work ethic, good interpersonal relationship internal or external parties.
  • Leadership and managerial skill.
  • Strong Analytical & Problem Solving, Negotiation & Interpersonal Skills
  • Mature, emotionally stable, think critically and analytically.
  • Effectively work with real time management., think critically and analytically.
  • Organize and clearly communicate thoughts and ideas.
  • Resourcefulness in solving problems.
  • Excellent people skills and an upbeat and enthusiastic attitude.
  • Strong organizational skills and keen attention to detail.
  • Read, analyze, and interpret general business period calls, professional journals, technical procedures or governmental regulations.
  • Write reports, business correspondence, and procedure manual.
  • Present information and respond to questions from related parties.
  • Solve practical problem and deal with a variety of concrete variables.
  • Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.