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PT MEGA AKSES PERSADA

Perusahaan di bidang Telekomunikasi • 

We are one of the member of CBN Group which provide infrastructure as a service. We are known by the name of PT Mega Akses Persada (FiberStar) which accommodates access that will assure business partners to develop their business without boundaries. FiberStar adopts Net Neutrality in designing, building and operating FTTx deployment. With more that 200 cities on the road map for expansion, FiberStar aspires to be the best in Indonesia's robust ICT market. VISION “...

Customer Care

PT MEGA AKSES PERSADA  • Ditutup tanggal 20 December 2019  •  Dilihat 167 pemirsa

Kualifikasi

Lowongan Expired Semua jurusan
  • Responsible to all system support Customer Service especially Call Center (inbound, outbound, and Email)
  • Responsible to improve agent's skill by related training
  • Responsible to customer monthly Network Performance Report
  • Responsible to send email update information to customer
  • Responsible for Customer Engagement
  • Analyse Customer Experience, monitoring customer visit, and its report
  • Make daily, weekly, and monthly to Head of Customer Service

Qualification

  • Minimum Diploma Degree in any field, max. 30 years old
  • At least 1 year of working experience in the related field
  • Required Skill(s): Good knowledge of Customer Service Operational, System Application, Fiber Optic, Core Management, L2/L3 Switching, MPLS, Enterprise Router, Microsoft Office
  • Good analytical thinking and problem solving
  • Able to meet dateline, work under pressure, and minimum supervise
  • Willing to work shift
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